A software program that can be used to
automatically call thousands of numbers from a phone list or
database. An auto dialer can usually be configured
to leave messages for people on answering machines, receive touchtone or
recorded responses, or simply dial the telephone numbers for an operator or
agent. Some systems that perform a call transfer to an operator when a call is
answered by a person is called a predictive
dialer. Auto dialers are widely used for
customer support in call centers and telemarketing.
Customer service software Offers information on customer service software packages for help desk support, automatic call distribution and fax on demand from Precision Consulting and Automation Ltd.
BizWeek Buyer Zone: Auto Dialers Automatic dialing allows you to place phone calls to a database of customers or prospects and leave pre-recorded messages.
Predictive Dialer Channel Predictive dialers, systems that automatically place outbound calls and deliver answered calls to agents; they are the key to using your sales force time as efficiently as possible in your outbound call center.
