Short for computer-telephony-integration, which refers to systems that enable a computer to act as a call center, accepting incoming calls and routing them to the appropriate device or person. Today's CTI systems are quite sophisticated and can handle all sorts of incoming and outgoing communications, including phone calls, faxes, and Internet messages.
CTI, IVR, and CallCenter resources A comprehensive directory with more than 600 links to industry sites and CTI information sources as well as Voice over Frame Relay, Voice over Internet and telephony standards pages.
Choosing a CTI server This white paper, from SCO, contains information on choosing a computer telephony server.
The Enterprise Computer Telephony Forum (ECTF) The ECTF is an industry organization formed to foster an open, competitive market for Computer Telephony Integration (CTI) technology. Their site offers membership information, news, events, and information on their computer telephone framework and technical implementations.
Voice Integrators home page Offers information on Voice Integrators' computer telephony integration and integrated voice response technology products, solutions, and services.
