Short for ITInfrastructure Library, an
infrastructure library developed in the UK. ITIL is a widely accepted approach
to IT service management in the world. ITIL provides a cohesive set of best
practice, drawn from the public and private sectors internationally. It is
supported by a comprehensive qualifications scheme, accredited training
organizations, and implementation and assessment tools. The best practice
processes promoted in ITIL support and are supported by the British Standards
Institution's standard for IT service Management (BS15000). [Source:
OGC Web site]
Office of Government Commerce OGC works with public sector organizations to help them improve their efficiency, gain better value for money from their commercial activities and deliver improved success from programs and projects.
